Project Management Institute

Where the Patients Are

New Healthcare Facilities Put a Premium on Convenience and Community

Healthcare organizations know patients hate to wait. But when people in the United States arrive at a hospital with a non-life-threatening illness or injury, treatment can be a long way off. "In our larger facilities, emergency department wait times can reach eight hours," says Peggy Sanborn, vice president of strategic growth, Dignity Health, Phoenix, Arizona, USA.
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