Owning up

Being accountable requires more responsibility than only answering for one's actions. It also involves understanding one's role and abiding by a set of common standards. This paper discusses how organizations can improve employee performance by institutionalizing accountability and integrating it into their project management processes. In doing so, it suggests how organizations can build accountability into both their project teams and their organizational cultures; it explains why organizations should promote risk-taking and encourage creative thinking. It also looks at how governance systems affect employee accountability. It then identifies why project managers must develop a dispute-resolution process, noting the key elements that typically comprise this process.
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