Partnering with your client

Partnering is an overused term that has serious complications when applied to customer/supplier business arrangements. Sometimes clients are both customers and suppliers, and partnering arrangements that do not spell out responsibilities in detail are likely to be unsatisfactory to both parties since the contractor loses control of the project, and the client will find it hard to hold the contractor accountable. To address this dilemma, this article recommends creating a high-performance, cross-functional team with staff from both organizations but a project manager from the supplier organization. Conflicts of interests can be eliminated by clearly separating the business responsibilities from the project delivery responsibilities.
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