Project Management Institute

Healthy Perspective

Patient Feedback Gives Hospital Project Teams a Dose of Reality

As hospitals and other facilities raise the bar on health outcomes and experiences, teams are shaping projects from a patient's perspective—and it starts long before anyone seeks treatment. Whether they're building new care centers or introducing new technologies, teams at healthcare facilities are putting feedback front and center to keep projects aligned with patient needs and preferences. Their insights are designed to deliver strong ROI for hospitals—a strategic essential with spending on healthcare construction projects reaching US
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