So many projects, so little time
This article profiles a one-year project by the Canadian Imperial Bank of Commerce (CIBC) to transform 20,000 workstations at 1,200 branch banks. In addition to using the accepted best practices, the bank's project management team used a planning methodology with three iterative cycles: Approach and Strategy, Process Design, and Detailed Job Procedures. Risks were mitigated by defining gates from phase-to-phase and obtaining sign-off by stakeholders, as well as through the use of checks and balances built into every process. Effective schedule and management control enabled the accommodation of scope changes during the year-long deployment. In a survey of branches following the CIBC deployment, 88 percent expressed satisfaction, thanks to meticulous project planning.