Plugged in

The challenge of bettering competitors, the struggle which has always driven the private sector, is now the task facing many public service providers. And in responding to this challenge, one resulting from open access and deregulation, utility companies are transforming their traditional bureaucratic cultures into customer-friendly entities driven by user-focused technologies that complement the utility's proficiency in delivering a high-level specialized service. This article details how three long-operating utility companies (Portland General Electric, Mid Kent Water, and Southern Nevada Water Authority) are carving a market position, satisfying current customers, and attracting new customers--all through their intensive efforts to deliver high-level customer services. In doing so, it analyzes one project per company, showing how these companies are using project management to realize projects that improve customer services and anticipate customer needs. Each analysis lists project details such as purpose,
registered user content locked

Log in or join PMI to gain access

or Register

Advertisement

Advertisement

Related Content

  • PM Network

    A Foot in the Door member content locked

    By Scott, Lindsay Project management recruitment professional Lindsay Scott, answers questions about making the most of informal meetings and looking for new career opportunities beyond the usual sectors.

  • PM Network

    On Your Own member content locked

    By Thomas, Jen For project professionals, a boss can be the biggest advocate—or biggest obstacle—on the career path. A helpful manager will mentor and champion project wins, promote face time with high-level…

  • PM Network

    Bridging Ambition and Ability member content locked

    By Parsi, Novid Agile is everywhere, but not every organization is ready for it. According to the 12th annual State of Agile survey published by CollabNet VersionOne, 41 percent of organizations cite a lack of…

  • PM Network

    How to Get Hired in the Age of AI member content locked

    By Thomas, Jen From self-driving cars to search engines, artificial intelligence (AI) is slowly transforming the world around us. Now, it's starting to play a role in how project professionals land new gigs.…

  • PM Network

    Conference Connections registered user content locked

    By Scott, Lindsay Project management recruitment professional Lindsay Scott gives advice about searching for jobs at professional events, acing interview presentations and leadership skills.

Advertisement

Publishing or acceptance of an advertisement is neither a guarantee nor endorsement of the advertiser's product or service. View advertising policy.