Communicate or fail

Poor information flow in an organization leads to increased costs and decreased efficiency. Project reporting chains represent information flows between members of a team, and between the team and management. This article discusses the strengths and weaknesses of different reporting models, and includes some insights from leading project managers on improving communication. Status reporting chains are informative with regard to project progress, but susceptible to narrative results, narrow interpretation, and limited error review. Data reporting chains provide much numerical data, but this data can be inaccurate or fluctuating. The best reporting chains are short, tightly linked to management strategies, and focused on the needs of key stakeholders. Tim Kloppenborg, a professor of management at Xavier University, favors the development of a communications plan for each project that would specify who needs to know what, when and in what form the information needs to be delivered, and how to know if the informa
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