By creating a program management office (PMO), organizations provide a forum for establishing the processes that can help project managers make better project decisions, and select those projects which can potentially generate the most business value. This article--authored by the vice president of the PMO for upstart wireless company Cricket Communications--discusses how the company's PMO enables its project teams to realize effective project solutions while overtly and subtly improving the organization's project performance. In doing so, it describes the role of Cricket's PMO in relation to managing projects, and explains how organizations can generate the support they need to operate a PMO. It also overviews the challenges that Cricket faced when it launched its PMO, noting the factors that enabled this PMO to successfully achieve its objectives. It suggests how PMO leaders can improve their PMOs and increase the business value that their PMOs generate.