Strategic priorities and PMO functions in project-based firms

Project management offices (PMOs) have been described as organizational units that support the management of projects and project-based organizations. In this study, we aim to understand how project-based firms organize their internal activities to support customer project delivery business. We examine how firms’ strategic priorities influence the way PMO functions are organized. Furthermore, we examine how the alignment between an organization’s strategic priorities and project priorities influence perceived benefits from the PMO functions. For the empirical study, we selected three project contractor companies; they represent a special type of a project-based firm that runs its business through external customer delivery projects. We also selected these three case companies so that each of them has different strategic priorities: operational excellence, product leadership, and customer intimacy. The findings from the three case firms confirm that a firm’s strategic priorities are an important contextual fac
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