Project Management Institute

Project management and conflict resolution

Project managers routinely deal with conflict, both from internal and external sources. This article provides a framework for the organizational conflict process, and discusses such common organizational causes of conflict as reward systems, scarce resources, uncertainty over lines of authority, differentiation (or interdepartmental friction), and poor communication. The article describes the four-stage conflict process (frustration, conceptualization and orientation, interaction, and outcome), as well as five conflict-handling styles (competing, accommodating, avoiding, compromising, and collaborating). There are three main methods for resolving conflict: avoiding the conflict, defusing the conflict, or using confrontation to draw out the causes of conflict, usually through the use of problem-solving meetings.
member content locked

Log in or join PMI to gain access

or Join

Advertisement

Advertisement

Related Content

  • PM Network

    Guiding Force member content locked

    PM Network queries the project management community about building leadership skills and maintaining a responsive team environment.

  • PM Network

    A Wide Net member content locked

    Inclusion is a never-ending process, not a project with a defined start and stop date. However, projects can be used to help organizations make progress in their journey toward inclusion, and…

  • PM Network

    Midstream Maneuver member content locked

    By Bishel, Ashley Changing horses midstream is rarely a good idea, conventional wisdom would have it. But in the business world, change is nearly impossible to avoid. Projects often stretch for months-- sometimes…

  • Project Management Journal

    A Discursive Sensemaking Perspective on Project-Based Work in Public Healthcare member content locked

    By Lunkka, Nina | Pietiläinen, Ville | Suhonen, Marjo This study investigates project participants' sensemaking of lived work experiences during periods of organizational change within Finnish public healthcare. It introduces a discursive sensemaking…

  • PM Network

    Stay in Your Lane member content locked

    By Richardson, Derrick A. As a project manager, it's tempting to want to solve every problem in front of you. But that's not realistic—and often detrimental in an environment where roles are clearly defined. Overstepping job…

Advertisement

Publishing or acceptance of an advertisement is neither a guarantee nor endorsement of the advertiser's product or service. View advertising policy.