Project management and conflict resolution

Project managers routinely deal with conflict, both from internal and external sources. This article provides a framework for the organizational conflict process, and discusses such common organizational causes of conflict as reward systems, scarce resources, uncertainty over lines of authority, differentiation (or interdepartmental friction), and poor communication. The article describes the four-stage conflict process (frustration, conceptualization and orientation, interaction, and outcome), as well as five conflict-handling styles (competing, accommodating, avoiding, compromising, and collaborating). There are three main methods for resolving conflict: avoiding the conflict, defusing the conflict, or using confrontation to draw out the causes of conflict, usually through the use of problem-solving meetings.
member content locked

Become a PMI member to gain access

or Join

Advertisement

Advertisement

Related Content

  • Project Management Journal

    Servant Leadership and Project Success member content locked

    By Nauman, Shazia | Musawir, Ata Ul | Malik, Sania Zahra | Munir, Hina Employing self-determination and social identification theories, we examined how servant leadership, which focuses on employees’ needs, influences project success.

  • Project Management Journal

    Knowledge-Oriented Leadership, Team Cohesion, and Project Success member content locked

    By Mariam, Shahida | Khawaja, Kausar Fiaz | Qaisar, Muhammad Nawaz | Ahmad, Farooq We examined the impact of knowledge-oriented leadership on project success via team cohesion and the moderating role of valuing people and project complexity on this relationship.

  • Project Management Journal

    How Servant Leadership Drives Project Team Performance Through Collaborative Culture and Knowledge Sharing member content locked

    By Nauman, Shazia | Bhatti, Sabeen Hussain | Imam, Hassan | Khan, Mohammad Saud This research compared how two distinct mediating mechanisms influence the servant leadership–project team performance relationship.

  • Project Management Journal

    The Effect of Political Skill on Relationship Quality in Construction Projects member content locked

    By Wang, Dedong | Liu, Yang This study aims to investigate the relationship among political skill, cooperative conflict management styles, and relationship quality.

  • Project Management Journal

    How Power Influences Behavior in Projects member content locked

    By Wynn, Conor | Smith, Liam | Killen, Catherine Taking a case-study approach, we traced the thoughts of project managers subject to power, particularly those who resisted.

Advertisement