Project management of outsourcing and other service projects

This article discusses how each element of the PMBOK® Guide relates to service and outsourcing projects. With regard to the scope and Statement of Work, a clear definition of the contractor's and client's role and responsibilities is essential, as well as change control responsibilities. Schedule performance should encompass quality and financial objectives. Cost management should be substituted for financial management and since projects often require start-up moneys, an initial lump sum payment to the contractor may be necessary to keep everyone positively motivated. Quality control is best maintained using control charts. Risk management should take into account the differences in practices between client and contractor. Also addressed are contracts, human resources considerations in the transition and delivery phases, and communications planning.
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