Keeping score

A new triumvirate of project metrics has risen to the forefront to take its place beside ROI: customer satisfaction, human resources (HR), and risk management. This article discusses how organizations must create the right project management metrics to measure project success. In doing so, it recommends that organizations look beyond the number of risks and identifies areas that should be tracked. A lack of tangible metrics means bad news isn't reported upward. In addition, the article suggests a three-part litmus test that metrics should pass. The article then reveals the secret to choosing the correct key performance indicators (KPIs). Accompanying this article is a sidebar discussing the trouble with metrics and a tip citing the importance of earned value management (EVM) metrics.
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