Drive Through Change

Quick-Service Operators Crave Improvement Projects

At many quick-service restaurants, drive-thru orders and pickups now outperform dining rooms. At Jack in the Box, more than 70 percent of sales are made from the front seat of cars, and in August the company announced a US$30 million-plus program to remodel and enhance existing drive-thrus where wait times lagged by even a minute. It's no coincidence that the fastest-growing restaurant chain in the United States, Raising Cane's, also has the fastest drive-thru times. To keep pace with consumers' shifting dining behaviors, a bevy of operators are launching projects to rethink the traditional drive-thru.
registered user content locked

Log in or join PMI to gain access

or Register

Advertisement

Advertisement

Related Content

  • PM Network

    Over a Barrel member content locked

    By Fister Gale, Sarah Panic coursed through the oil industry in 2015 when prices plunged below US$40 per barrel. Oil exploration projects ground to a halt, companies were bleeding money, and global oil industry leaders…

  • PM Network

    Trucking Along member content locked

    Graphical depiction of projects to automate supply chain and delivery logistics.

  • PM Network

    AI is the New Black member content locked

    By Waity, C. J. Bad lighting, grainy mirrors, absent sales clerks—shopping for clothes has never been a great experience. But fashion designers and retail juggernauts are looking to improve modern shopping by…

  • PM Network

    Commune Ground member content locked

    By Ali, Ambreen With more people prioritizing sustainability and healthy living, real estate developers are rushing to build neighborhoods around a new amenity—a working farm. Known as agrihoods, these projects…

  • PM Network

    Voice Wars member content locked

    By Hendershot, Steve Creation means nothing. It's survival that counts, in the emerging world of voice-assistant technology. More than 5 billion consumer devices made use of some type of voice-driven digital assistant…

Advertisement

Publishing or acceptance of an advertisement is neither a guarantee nor endorsement of the advertiser's product or service. View advertising policy.