Reducing implementation delays...getting it right
One of the major causes of project cost overruns and delays is the poor definition and assessment of processes. While cost overruns and project delays can't be avoided altogether, they can be significantly managed though an understanding of business processes, and the importance of commitment. Processes inevitably change, and both management and employees need to view change as a challenge and opportunity, rather than a threat. The best way to avoid morale issues is to involve employees in process change from the outset. Key factors in obtaining commitments to schedules include not insisting on overly aggressive schedules, performing a thorough process analysis, and encouraging the free exchange of information across territorial boundaries.