a key technical skill
The project management challenge is more global, complex, and customer-driven than ever before. Relationship building is the key to continued success with most clients. Raised expectations in the marketplace have created a new business paradigm that focuses on client satisfaction. Superior project managers differ from average ones in their negotiating skills, in their ability to listen and understand different people's behavior styles, and in their understanding of their clients' organizations and internal politics. These managers learn about their clients' strengths, weaknesses, and expectations; communicate continuously with their clients, and not only complete projects successfully, but create and acquire new work for their organizations.