Remote Support

Virtual Team Members Deserve the Same Attention as Ones in the Office

There's a gap for remote workers. I discovered it during a recent business process outsourcing implementation project I managed. Although more than 70 percent of the employees worked from home, none were managers, supervisors or team leaders. While the organization said it championed flexible working options, it seldom promoted remote workers—meaning the benefits of remote working to both the company and the employees were limited. Remote workers at other organizations report frustrations with outdated technology, isolation and lack of organizational support.
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