Resolving team conflict
Conflict is not an exceptional but a normal and expected part of organization life. It can have deleterious effects on productivity and team morale unless handled constructively. This article explores ways to create an environment that fosters the positive, productive aspects of conflict and describes in detail the collaborative process. Preparing for a conflict resolution exchange is critically important, and should be allocated ample time. Confrontations, if handled well, can be turned into involvements and opportunities for problem-solving. Within a supportive emotional atmosphere, various interests can be identified and understood, and possible solutions can be examined objectively. Numerous tips for mediating conflict and nurturing a consensual decision-making process are offered.