Alpine Access, Denver, Colorado, USA

Outsourcing is a common business practice; however, it presents additional security issues. This article discusses how a call center services outsourcer, which uses agents who work from home, secures data. Some of this company's projects involve sensitive customer data, such as credit card numbers and Social Security numbers. To protect this information, a security review is conducted as part of every project planning process. The article explains how the company uses the Microsoft DREAD risk calculation model to determine a threat rating. The company's vice president credits this model with helping the company meet its business needs, deadlines, and budget. To address its growing security concerns, the company determined that it needed to develop a secure flash drive for its service representatives to use on their computers. Once implemented, the flash drive was incompatible with the voice over Internet protocol (VoIP) technology used by the service reps. The project was near deadline, but the flash drive ne
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