Most of the problems associated with managing projects are due to change. The first step in scope management is to clearly define the project's product, and the work required to produce it. Managing change starts with assuming that change will happen. Changes should be managed so as to build confidence between both parties and protect everyone's financial interests. Although a formal change request process is one way to manage change, they may contain incentives to shift costs to the other party. Informal changes are more insidious but can be managed if the team is well disciplined and motivated by incentives tied to the successful completion of the project. Another approach for avoiding the conflicts that often occur with change is partnering, which changes a potentially adversarial situation into a cooperative one.