State of Flux
Service Transitions Are a Fact of Life in the Outsourcing World
The world of outsourcing is chockfull of transitions. An organization might choose to transition services from itself to an outsourcing vendor, or it might move services from an incumbent vendor to a new vendor. In either case, project managers often are tasked with overseeing the transfer of roles and responsibilities. Transition management has emerged as a sort of subset of change management, focused on ensuring the organization transferring services doesn't experience disruptions. The basic goal? Keep business as usual running smoothly.