Critical success factors of the construction management service in the dual-role contract

Increasingly, the general contracting construction industry is seeing more dual-role contracts in which the general contractor acts both as construction manager and general contractor. This article presents a case study involving a $35 million rebuild/remodel of a historical museum in southeast Asia, and discusses lessons learned from the experience of the Korean construction management team. While the project owner's first priority is budget and cost, the architect's priorities are quality and expression, and the construction manager must equalize these sets of priorities. Consideration must be given to the different contractor responsibilities for builder's risk insurance, and the scope of temporary construction and temporary electrical work. Among dual-role contract pitfalls are miscommunication, late design changes, and inadequate monitoring and supervision.