The sweet smell of success
This article reports on the successful business reengineering efforts at Calvin Klein Cosmetics Company (CKCC) to optimize its manufacturing capacity and improve order fulfillment and customer satisfaction. CKCC hired CTG (Computer Task Group) as the lead reengineering consultant. The first phase of the Trendsetter reengineering project was to reengineer the distribution facility, and the second phase was to integrate the new manufacturing facility into the distribution system. The Order Today, Ship Tomorrow distribution mission required the creation of a seamless productivity system, including the testing and implementation of the information system. The article includes keys to creating a successful consulting relationship.