Team-building and English as a second language
Project teams, like America itself, are changing demographically and include increasing numbers of individuals who speak English as a Second Language (ESL). Project team leaders need to understand how to communicate effectively with ESL-speakers in order to maximize those speakers' contributions to the project effort. Among the characteristics that quality team leaders possess are patience, the ability to listen, a careful enunciation and articulation of English, the ability to process complex concepts, and integrity. This article offers a number of strategies for improving team communication such as clearly defining project roles and responsibilities, encouraging input from ESL-speakers, and promoting ESL classes.