TIGER teams on outsourcing projects
Service organizations, like other sectors of the economy, have found the sequential strategies of the past inadequate for addressing the needs of today's outsourcing environment. This article recommends the formation and use of Totally Integrated Groups of Expert Resource (TIGER) teams, a concept which parallels that of concurrent engineering. TIGER teams are comprised of a project manager, a group of subject matter experts (SMEs), and the customer. From an organizational structure standpoint, changing to a team-based structure may not be easy. Management needs to become focused on supervising disparate teams rather than on functional departments. Control practiced by self-managing teams is actually stronger than control exerted by hierarchical management. TIGER teams can create better outcomes for big projects, but because such teams are resource intensive, they may not be suitable for smaller projects.