Dealing with Uncertainty and Ambiguity in a Complex Project

The Case of Intravenous (IV) Pumps inHealthcare Center

In 2008, the Quebec government approved a CAD$2.3 billion budget to build a modern academic healthcare facility that would provide state-of-the-art, highly specialized healthcare services to the Montreal population and to a broader community of 1.7 million Quebecers scattered from Nunavik to the U.S. border. The new facility would house a great part but not all of the McGill University Health Center (MUHC) activities. The opening of the Glen site in 2015 was the conclusion of a multifaceted project involving hundreds of workers, over a period of close to eight years. The physical architecture conveyed only a glimpse of the complexity and magnitude of this redevelopment project, much of which resided 'within its walls,' where clinical teams from different hospitals needed to prepare to work together day one after the move. The programs and activities of the two larger general hospitals, the Royal Victoria and the Montreal General, had to be reconfigured and redeployed, which required many teams to merge and many clinical practices to be harmonized. In addition, throughout the organization, many major clinical and administrative processes had to be streamlined and optimized to meet the expectations set for the new MUHC.
member content locked

Become a PMI member to gain access

or Join

Advertisement

Advertisement

Related Content

  • PM Network

    Virtual Count member content open

    By Parsi, Novid The United States government is about to embark on one of its highest-stakes IT projects ever—the nation's first digital census. Households will complete online surveys, and field workers will…

  • PM Network

    Autopilot Perils member content open

    From robots performing repetitive manufacturing tasks to computer programs that analyze data and generate solutions, automation is suddenly everywhere—and driving a new demand for projects. Nearly…

  • PM Network

    Change Is In The Ground member content open

    By Parsi, Novid Metric depiction of how the mining industry is leveraging new technologies to ensure ROI on exploration projects.

  • PM Network

    Cloud Burst member content open

    By Fister Gale, Sarah Change or die. Major telecoms face growing pressure from both consumers and competitors to transform the backbone of their networks. Data consumption is skyrocketing thanks to ubiquitous mobile…

  • Project Management Journal

    The Role Of Co-Creation In Enhancing Explorative And Exploitative Learning In Project-Based Settings member content locked

    By Eriksson, Per Erik | Leiringer, Roine | Szentes, Henrik We study how co-creation practices influence explorative and exploitative learning in five collaborative construction projects with partnering arrangements. Drawing on a longitudinal case study, our…

Advertisement