The Westlake story

the need for coordination, cooperation and communication

The $250 million Westlake Area Project in Seatle, Washington, USA included a 23-story office-retail complex, a new park, and a major downtown street rerouting. The city's Department of Community Development (DCD) led the project, and the DCD Project Manager (PM) coordinated the various city departments and developers. Recognizing that the key for success was good communications, the DCD PM combined the behavioral and technological models of communications, relying as much on informal, personal channels as on weekly review meetings. The project was guided by an integrated master schedule based on the Critical Path Method (CPM) and used as a way of continuously monitoring and reporting on project progress. Among lessons learned from the project were the advantages to be gained by starting communication early and the benefit of combining strong team commitment with good tools.
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