Measuring What Matters

The "Measuring What Matters" report presents a comprehensive framework for developing measurement systems that drive meaningful improvements in project performance and organizational outcomes. This research-based resource examines how traditional metrics focused on tactical delivery factors often fail to capture the strategic value that effective project management creates.

The report outlines a multidimensional approach to measurement that balances operational indicators with strategic value metrics, leading indicators with lagging outcomes, and quantitative data with qualitative insights that provide essential context. It explores how organizations can establish clear measurement hierarchies that connect project-level activities to portfolio outcomes and ultimately to enterprise strategic objectives.

Particular attention is given to the behavioral implications of measurement systems, with guidance on avoiding unintended consequences that arise when metrics drive dysfunctional behaviors or create perverse incentives. The research highlights the importance of stakeholder-specific reporting frameworks that translate technical delivery data into business impact narratives relevant to different audiences.

Through case studies across industries, the resource illustrates how advanced measurement approaches have enabled organizations to enhance decision quality, improve resource allocation, and demonstrate the strategic contribution of project investments. By presenting measurement as a strategic capability rather than a compliance exercise, this guide equips project leaders with practical insights to develop metrics that truly matter for organizational success in complex and rapidly evolving business environments.