Your organization depends on its ability to win every customer interaction. User personas – detailed descriptions of archetypal end users – are the gateway to designing customer-centric products and experiences that address customer needs. Building user personas will help you develop products and services your customers truly want.

Agile projects use of short work iterations and incremental development of products that focus on business priorities and customer value. In this course, you'll learn fundamental Agile concepts, including the eight Agile values and twelve Agile principles. This course also covers the five phases of the Agile project management model, and introduces you to the most common Agile methodologies and frameworks. Finally, this course introduces key activities for managing an Agile project, including creating a product vision and project charter, and best contract and documentation types. This course is one of a series in the Skillsoft learning path that covers the objectives for the PMI Agile Certified Practitioner (PMI-ACP)® exam. PMI-ACP is a registered mark of the Project Management Institute, Inc.

Wouldn't it be great if projects managed themselves once you got them started? But this isn't the case. Successful Agile project management involves adequate scheduling and monitoring, which helps identify any adjustments that need to be made, and ensures effective time management. In this course, you'll learn about managing projects with Agile project scheduling activities like setting work in progress limits and implementing project buffers. This course also covers recommended project time management processes for monitoring and tracking progress at both the iteration and project levels. This course also introduces you to key risk management and product quality, testing, and integration strategies you can use when managing Agile projects to help ensure your project creates and maintains the intended value as it progresses.

Overview With the advent of digital innovation, microservice architecture is becoming the default style for building enterprise applications. Designing applications with microservices provides businesses more freedom, flexibility, and resiliency than designing with traditional architecture. Adopting microservice architecture helps businesses build applications that are more scalable and fault tolerant.

Think disruption won’t affect your organization much? Think again. In the modern workplace, disruption caused by digital innovation is a constant threat, and organizations that don’t have an effective change management strategy in place get left behind.

Innovating is the only way to adapt and keep speed with the pace of change in today's business world. Building and supporting an innovative culture is the responsibility of leaders and employees across organizational hierarchies and is aided by an effective change management process. In this course, you'll learn about business innovation cultures and types of innovation leadership. You'll also learn about the importance of experimenting, managing change, and executing a project. Finally, you'll learn how to attract and nurture innovation in your organization.

Virtual reality (VR) isn't new, so why all the attention now? Major strides in artificial intelligence and the 3D environment have brought VR renewed attention.

Today's challenging business world demands that organizations move beyond traditional silos and toward broader, cross-functional collaboration. This means that organizations have to adeptly utilize skills and creative ideas from functions across the organization. And this requires effort and support from leadership. But in the end, it can maximize what an organization can accomplish.

You might think the term “growth mindset” refers to the growth of an organization, or even economic growth. While the effects of a growth mindset ripple throughout the business, it starts with an individual believing they are capable of growing, evolving, and learning. In this course, you’ll learn how a growth mindset manifests, and why it can make life and work better in many ways. You’ll also learn tools to build your growth mindset, challenge the fixed mindset thinking that can mire you in negativity, and employ resilience techniques to help you maintain an attitude of possibility, learning, and growth even in the face of setbacks.