eLearning

PMI^® Essentials: Giving Feedback That Lands

Offered by Center for Creative Leadership

Master the Situation–Behavior–Impact model to make feedback specific, observable and actionable.

PDUs1

Course Duration1 hour

Overview

Feedback is one of the simplest and most underused leadership tools. This course teaches the Center for Creative Leadership’s Feedback That Works approach through the Situation–Behavior–Impact model, a clear and repeatable framework for feedback that is specific, observable and actionable. Move from understanding why feedback matters to practicing it in realistic workplace situations.

What you'll learn

Through realistic practice and practical tools, build feedback habits that strengthen relationships, improve communication and address issues earlier.

Module 1

Foundations

Understand why feedback matters and explore the Situation–Behavior–Impact model at the heart of CCL’s Feedback That Works approach. Learn what makes the model effective and examine the common mistakes that weaken feedback.

Module 2

Applications

Review practical do’s and don’ts for delivering feedback, then apply the Situation–Behavior–Impact model in realistic scenarios. Use supporting tools to assess your progress and prepare for real workplace situations.