Critical success factor analysis for technology acquisition program management

Previous research by these authors has revealed inconsistencies in the way other researchers have identified--and suggested employing--the critical success factors (CSFs) for managing programs. This paper examines the results of ongoing CSF research on managing programs, discussing the difficulties that exist in identifying CSFs through the statistical analysis of survey results, when CSFs are tested under actual program management situation--as in this study--in relation to acquiring technology systems. In doing so, it discusses the difficulties in establishing--and the value in determining--a common understanding of CSFs; it reviews the difficulties in identifying CSFs. It then explains the rationale informing the authors' current research, outlining their research approach--the CSF Process Model (CSFPM)--and reporting the results of interviews with eleven individuals, each of whom was employed as a manager in one branch of four United States military services (Army, Navy, Air Force, Coast Guard), each of w
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