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When organizations, particularly government agencies, fail to appropriately manage and adjust project schedules to accommodate setbacks incurred from project delays, they unnecessarily hinder the project team's ability to resolve problems and implement solutions. Such a failure can result in projects that do not meet the owner's requirements and the project's goals. This article discusses the impact of a failed technology project, one involving a tax-credit computer system that the United Kingdom's HM Revenue & Customs (HMRC) commissioned its long-time information technology (IT) contractor--EDS (United States)--to develop and operate. In doing so, it analyzes the impact of HMRC's failure to update its tight project schedule after a gateway review showed that the project was significantly behind schedule, a delay caused by the HMRC after it delivered its final project requirements much later--and 50 percent more complex--than originally planned, a move that delayed the project's final system development phase
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