Project Management Institute

Terminal velocity

Terminal 1 at London's Heathrow Airport accommodates nearly 20 million international travelers annually. Although the cramped forty-year-old structure has been altered to comply with more stringent post-9/11 security regulations and the needs of long-haul traffic, it has long been in need of a major overhaul to remove asbestos and offer services appropriate for 21st-century travelers. This article profiles the overhaul of Heathrow's Terminal 1, an effort that was a finalist for the PMI 2009 Project of the Year award. In doing so, it identifies the challenges the project team faced--completing the project without dust, noise, apparent signs of construction, and interruption to services--and the solutions they developed to realize this project within a very tight and non-negotiable timeframe. It explains how the stakeholders worked together to create functional solutions that complied with project-related regulations and requirements. It also discusses the project team's approach to communicating with stakehold
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