Tactful and Effective Methods for Dealing with Difficult Stakeholders

Managing daily project issues to complete objectives and meet client expectations is a challenge regardless of project size and complexity. Dealing with changing and seemingly unreasonable demands and requirements of clients often tests the ability of the project manager and project team to remain focused on the project deliverables. Project managers and teams must develop skills and techniques to assist them in maintaining an effective working relationship with their clients and recognize behaviors or situations that may lead to potential conflict, dissatisfaction, or strained working relationships. This training focuses on the importance of establishing a collaborative environment, setting and managing expectations, and dealing with clients who create difficult working environments.

Designed for project managers, project leaders, and managers who have direct contact with demanding clients and must establish effective working relationships, obtain requirements, negotiate changes, and manage client interfaces effectively, this training is a highly interactive and enjoyable experience.

In this training, you will learn how to identify the characteristics and tactics of difficult stakeholders whether they are clients, suppliers, coworkers, employees, or managers and develop strategies for creating a more effective and productive work environment. You will practice techniques that will assist in solving conflicts and removing barriers that reduce productivity, frustrate team members and coworkers, and slow organizational growth. This training will assist you in improving your ability to lead your team to higher levels of performance and to more effectively manage business relationships that contribute to desired outcomes. We will also address the concepts of emotional intelligence and the importance of emotional management.