McDonald's

Global Technology PMO

Category: PMO of the Year Award Finalist

In December 2016, McDonald’s established the Global Technology PMO (GTPMO) to support the strategic initiative of deploying Mobile Order and Pay to over 20,000 restaurants by the end of 2017. The GTPMO is responsible for the global deployment of kiosk technologies to enable the Experience of the Future in McDonald’s restaurants worldwide, introduction of CRM and Loyalty capabilities, enablement of technologies to support new menu strategies and restaurant innovations and global deployment of delivery solutions in partnership with UberEats. The GTPMO has created the GTPMO framework which led to increased agility and transparency in managing end-to-end core development and market deployment plans. The success of the GTPMO can be understood by the fact that other teams within McDonald’s are now seeking out the GTPMO to help them establish their PMO processes and standards. As of the end of 2018, the GTPMO has successfully managed and deployed Mobile Order & Pay to the end of 2018, the GTPMO has successfully managed and deployed Mobile Order & Pay to over 22,000 restaurants globally, self-order kiosks in over 17,000 restaurants and expanded delivery to over half of the global McDonald's system. As they look into the future, the GTPMO aims to be 100% Agile certified by the end of 2019 and be fully trained to manage the execution of Phase Gates.