Enabling a Customer Centric Experience through Project Management

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In 2013, du Telecom and Huawei Technologies signed a Memorandum of Understanding, to operate what they term a “distributed PMO.” In a region marked by fierce competition, telecom operators contend with constant change and long-term uncertainty. This case study illustrates why and how the two companies work together to define practices in portfolio and project management concepts, processes and techniques for the telecom industry in the Arabian Gulf. Through their collaboration, Huawei and du have reduced project failure and increased quality with results that enable a positive customer experience.