Department of Veterans Affairs Realizes Benefits through Improved Healthcare for Veterans


Hurricane Katrina decimated thousands of buildings in New Orleans, Louisiana, USA, in 2005, including a U.S. Department of Veterans Affairs (VA) medical facility that served approximately 40,000 military families. The hospital, also where world-class research was conducted and more than 500 medical students were training to become physicians, suffered so much damage that it had to be replaced. This case example, a supplement to the report, PMIAA: Strengthening the Government Delivery Foundation, outlines the overall rebuilding process, as well as several program and change management elements which contributed to program-level performance outcomes, which were essential to realizing the long-term benefits associated with the hospital.

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