TLC Family Care Healthplan uses PMBOK® Guide in project to digitize claims process.

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TLC Family Care Healthplan in Tennessee, USA, a provider of Medicaid (a health services social protection program) used the PMBOK® Guide as an outline to create its own project management framework to move all claims submissions, filing and documentation to an online form. Completed within the established budget, the project successfully reduced the number of paper claims and saves the organization US$15,120 annually in processing fees.