Project Management Institute

Empathy Amplified

The New Must-Have Skill? Making an Emotional Connection with Teams

Showing empathy is fast emerging as a leadership superpower. At a time of overstretched teams, fast-paced change and high organizational ambitions, companies need project professionals with the ability to truly understand what a team member is feeling and experiencing—and manage how that affects their project work. Fostering an empathetic culture can lead to stronger collaboration, less stress, fewer conflicts and faster recovery from burnout.
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