Case Study Library

Our collection of case studies highlight how organizations are implementing project management practices and using PMI products, programs or services to fulfill business initiatives and overcome challenges. Case studies for research and academia are also offered.

Project Management Case Studies

AmeriHealth Mercy drives results and increases competitive advantage through organization project management.
AmeriHealth Mercy, a provider of Medicaid managed care services (a U.S. health services social protection program), conducted an Organization Project Management Maturity Model (OPM3)® assessment in an effort to map its existing organization project management capabilities and identify opportunities to further improve business performance.

BAA Airports Ltd. changes the face of the world’s the busiest airport through project management.
Using a certified project manager who implemented the standards set out by A Guide to the Project Management Body of Knowledge (PMBOK® Guide) — Fourth Edition, BAA Airports Ltd. completed a refurbishment of Terminal 1 at Heathrow Airport, the busiest airport in the world. The project was completed on time and within budget, all while constantly keeping the terminal open to the 20 million annual travelers.

Baldwin Water Works reconstructs the water system for Cleveland, Ohio, USA.
Baldwin Water Works, the water system serving Cleveland, Ohio, USA, was in need of drastic renovation and modernization. Using project management tools and benchmarks, the project was delivered on-time and US$2.8 million under-budget.

Beijing Sino-Edu Management Consulting Co., Ltd.: The Foundation of Success.
Since becoming a PMI Registered Education Provider (R.E.P.) in 2003, Beijing Sino-Edu Management Consulting Co., Ltd. has grown to become one of China’s leading project management consulting and training organizations. More than 10,000 students have come through its doors, seeking project management training and preparation for the Project Management Professional (PMP)® certification exam.

Chile’s government rises to the challenge of building four new soccer stadiums in less than a year.
The Chilean government needed to build four new soccer stadiums in four different cities in less than a year to host the 2008 Federation Internationale de Football Association (FIFA) Under-20 Women’s World Cup. The government adopted PMI standards and was able to finish the four stadiums on time and on budget.

China Telecom Corporation uses PMI standards to develop communications network for Nanshan District.
The world’s largest landline telecommunications and broadband services provider utilized PMI standards to ensure successful collaboration and project management of the development of the communications network for Shenzhen city’s Nanshan District of China. The project connected government offices, neighborhoods, schools and community healthcare service centers.

Churchill Downs utilizes enterprise-wide project management office (PMO) to manage project through benefit realization to ensure long-term viability.
Churchill Downs, the 134-year-old racetrack world famous for its annual Kentucky Derby thoroughbred horse race, implemented a PMO to develop a process for managing the approval, prioritization, oversight and measurement of results for major IT department projects. When early success with critical IT projects won the PMO attention from across the enterprise, business leaders quickly began asking for the PMO’s help on projects outside the technology realm. The department was restructured to become an enterprise PMO, which helps with acknowledging individual project results and more accurately assessing and prioritizing future projects.

EMC teams with PMI to launch world-class talent development program for project managers globally.
EMC, the world’s leading developer and provider of information infrastructure technology and solutions, used PMI’s standards to create a professional development program that provided it with a competitive advantage. The program has enabled EMC to deliver consistent, scalable training to its project managers using a globally recognized framework and best practices to align its field offices and headquarters.

Hewlett Packard takes project management learning to a higher level.
The company developed a comprehensive employee training and education program to distinguish itself as a best practice leader in the project management field. As part of this program, the company became a PMI Registered Education Provider (R.E.P.) so it can issue professional development units (PDUs) for its training courses.

Hutchison Port Holdings turns to the PMBOK® Guide to help create a global port management system.
HPH is the world’s leading port developer, operator and industry leader in technology to improve all aspects of port administration. They used the framework described in PMI’s PMBOK® Guide to develop a new terminal management system to efficiently and effectively control all port operations around the world.

IBM China’s PM Center of Competency Bridges the Skills Gap
IBM China’s continuous and rapidly expanding growth in the number of project management practitioners, projects, customers and locations created both opportunities and challenges. To overcome challenges associated with rapid growth, IBM China established a PM Center of Competency following IBM’s global model for its Project Management Center of Excellence.

Marriott Bedding Program completes global bedding upgrade with certified project managers.
Marriott International, Inc. used a team of PMP®-certified project managers led by a program manager out of Marriott’s Lodging Program Management Office (PMO) to upgrade their bedding across 10 Marriott lodging brands in two years. Utilizing several project management techniques, the team completed the conversion of more than 628,000 beds and finished under budget.

NASA’s Autonomous Rotorcraft Project leads to innovation in aviation.
The National Aeronautics and Space Administration (NASA) used project management competencies during the Autonomous Rotorcraft Project (ARP) to develop an unmanned helicopter that would operate with the decision-making skill of a piloted aircraft. The project was completed on-time and on-budget.

Pinellas County IT turns around performance and customer confidence.
The Pinellas County, Florida, USA implemented OPM3® and was able to increase productivity while seeing an increase in support for project management from top management.

PMI helps New Zealand Transport Agency improve travel speed and throughput by up to 15 percent.
The New Zealand Transport Agency undertook a project to reduce the traffic congestion on Auckland’s motorways. The agency worked with PMI and BECA, a multi-disciplinary consulting practice that provides complete engineering design and project management services. Using a PMI-certified project manager and the latest PMI standards for project management from the PMBOK® Guide — Fourth Edition, the project was completed on time and on budget.

Procter & Gamble upgrades nearly 20-year-old software and work processes
Through successful risk management and the creation of technical and project management office (PMO) teams in various regions, global consumer products company Procter & Gamble upgraded a system that serves the heart of the company’s US$84 billion business. The project, which was a 2012 PMI Project of the Year Award Finalist, impacted a portfolio of 250,000 products ranging from laundry detergent to pharmaceuticals to snacks.

Project management brings reliable power and growth to a remote region of Venezuela.
In Venezuela’s Guayana region known as the Guri Dam one of the largest operating hydroelectric projects in the world. Using a phased development approach, the construction project was completed 15 days ahead of schedule and in line with the expected budget.

Project management education soars at NASA.
The National Aeronautics and Space Administration (NASA) became an R.E.P. to build and maintain proficiency with the PMBOK® Guide -– the global standard for project management. NASA’s Academy of Program/Project & Engineering Leadership (APPEL) enables NASA employees to obtain their project management training internally rather than going to an outside training organization.

R.E.P. and PMP®: 6 letters that spell project management success for IBM.
IBM, which employs more people with the PMP credential than any other organization in the world, became a PMI Registered Education Provider (R.E.P.) in order to reap the benefits of employee education and certification without incurring high external training costs.

Samsung Engineering Co., Ltd. uses PMBOK® Guide to implement integration methods in construction project.
Samsung Engineering Co., Ltd. used the Knowledge Areas from the PMBOK® Guide to build the PTT Gas Separation Plant #6 (GSP-6) in Rayong, Thailand. The plant, which was valued at US$630 million, powers Thailand’s growing petrochemical, commercial, domestic and transport markets. In particular, the plant recovers ethane, propane, and other components from natural gas.

Standardized project management helps Indra successfully deploy a high-profile automated vote-counting system in Norway .
Global technology solutions provider Indra successfully developed an electronic voting system for local elections in Oslo, Norway, with nearly 500,000 ballot papers from 111 polling stations. Thanks to a project management methodology based on PMI’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide), the high-profile project was completed on time and within the €2.1 million budget.

TLC Family Care Healthplan uses PMBOK® Guide in project to digitize claims process.
TLC Family Care Healthplan in Tennessee, USA, a provider of Medicaid (a health services social protection program) used the PMBOK® Guide as an outline to create its own project management framework to move all claims submissions, filing and documentation to an online form. Completed within the established budget, the project successfully reduced the number of paper claims and saves the organization US$15,120 annually in processing fees.

URS successfully manages the risk and complexity of a project to destroy some of the world’s most dangerous weapons
Under a disarmament treaty signed by 188 countries, the URS project team at the Umatilla Chemical Depot Facility in Hermiston, Oregon, USA safely destroyed more than 220,000 aging and decaying munitions. The project, which was honored as the 2012 PMI Project of the Year, was completed nearly six months ahead of the treaty deadline and millions of dollars under budget.

US Department of Defense DOEHRS–IH project helps protect military and civilians from hazardous materials.
Developed as a web-based application, the DOEHRS-IH provides nearly real-time environmental monitoring capabilities and eliminates the need for patients’ paper records. Using a PMP®-certified project manager and the knowledge areas and frameworks described in the PMBOK® Guide, the team was able to complete the project on time and on budget.

Volkswagen Mexico revs up for Jetta component production.
The team used standard project management processes as described in the PMBOK® Guide to complete an assembly line project to produce several motor and axle parts and assemblies for a new Jetta.

Washington Savannah River Company uses OPM3® to assess organizational project management maturity.
The company, which operates a 310-square-mile U.S. Department of Energy site in Augusta, Georgia, USA, implemented OPM3® to assess how well the organization applied project, program, and portfolio knowledge, skills, tools and techniques, and best practices to achieve its goals of environmental remediation and cleanup of nuclear waste.

2005 Canada Games: A case for PMI’s volunteer-driven project management model.
Organizers of the 2005 Canada Games developed a new volunteer-friendly project management model that was based on the principles of the PMBOK® Guide. The new model resulted in the use of volunteer project managers to ensure consistency among the 16 operating divisions and 6,000 volunteers in the planning and execution of the games.

Teaching and Research Case Studies

PMI offers 10 detailed case studies that educators and trainers can use as guidebooks for course work design and content. Versions with teaching notes and background information help teach project management principles and applications. Reader questions are included at the end of each phase to enhance learning.

Compiled and edited by Frank T. Anbari, PhD, the Case Studies in Project Management Series is based on work by students at George Washington University. Visit the Marketplace, where you can purchase:

  • Individual case studies
  • An instructor's set – one individual case study with teaching notes and 15 copies of the case study

If you're developing a project management academic program you can find additional curriculum development case studies on PMI Teach.

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