Case Study Library
Our collection of case studies highlight how organizations are implementing project management practices and using PMI products, programs or services to fulfill business initiatives and overcome challenges. Case studies for research and academia are also offered.
US Social Security Administration’s (SSA’s) Crown Jewel of Program Management
A case study in success, Program Management Development Practices details the US Social Security Administration’s Office of System’s commitment to project management and the development of highly skilled program managers in the face of growing challenges such as budget constraints.
Stemming from consistent support from leadership and executives, and enhanced by an effective training curriculum and culture of communication, the best practices described are shared in the spirit of helping other organizations achieve similar results through project management activities.
In 2009, after undergoing a merger and appointing a new CEO, global healthcare company GSK, in London, UK, decided to adopt a new organizational approach to change. To accomplish this, it launched the Accelerating Delivery and Performance (ADP) program, which combines approaches derived from project management as well as Organizational Development (OD) and Lean Six Sigma (Lean Sigma). By taking sections from each of these disciplines, GSK was able to create an approach that could sufficiently support its ambitious strategy.
The International Air Transport Association (IATA) is recognized as a successful PMI Registered Education Provider (R.E.P.). In partnership with more than 450 global training organizations, IATA’s industry professional development programs in the aviation, cargo, and travel and tourism sectors are delivered to over 92,000 industry specialists and students every year.
In 2013, The People's Republic of China and the Hong Kong Special Administrative Region (HKSAR) Government completed work on the world's longest natural gas pipeline. This 9,000 km long pipeline now provides power to 500 million Chinese residents and the city of Hong Kong.
See how HP’s Enterprise Services division uses an innovative PMO design to improve project and program performance for its global outsourcing clients.
Learn how TD Bank N.A.’s enterprise-wide project management office (PMO) uses the principles of PMI’s Organizational Project Management Maturity Model (OPM3®) to ensure the projects that it oversees are not just executed randomly and support organizational goals.
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In order to address issues with consistency and to provide sufficient guidance on how key program management activities should be performed, the program managers at Citi created their own program management guide and accompanying training program based on the principles outlined in PMI’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide).
Project Management Case Studies
BAA Airports Ltd. changes the face of the world’s the busiest airport through project management.
Using a certified project manager who implemented the standards set out by A Guide to the Project Management Body of Knowledge (PMBOK®Guide) — Fourth Edition, BAA Airports Ltd. completed a refurbishment of Terminal 1 at Heathrow Airport, the busiest airport in the world. The project was completed on time and within budget, all while constantly keeping the terminal open to the 20 million annual travelers.
Beijing Sino-Edu Management Consulting Co., Ltd.: The Foundation of Success.
Since becoming a PMI Registered Education Provider (R.E.P.) in 2003, Beijing Sino-Edu Management Consulting Co., Ltd. has grown to become one of China’s leading project management consulting and training organizations. More than 10,000 students have come through its doors, seeking project management training and preparation for the Project Management Professional (PMP)® certification exam.
Churchill Downs utilizes enterprise-wide project management office (PMO) to manage project through benefit realization to ensure long-term viability.
Churchill Downs, the 134-year-old racetrack world famous for its annual Kentucky Derby thoroughbred horse race, implemented a PMO to develop a process for managing the approval, prioritization, oversight and measurement of results for major IT department projects. When early success with critical IT projects won the PMO attention from across the enterprise, business leaders quickly began asking for the PMO’s help on projects outside the technology realm. The department was restructured to become an enterprise PMO, which helps with acknowledging individual project results and more accurately assessing and prioritizing future projects.
EMC teams with PMI to launch world-class talent development program for project managers globally.
EMC, the world’s leading developer and provider of information infrastructure technology and solutions, used PMI’s standards to create a professional development program that provided it with a competitive advantage. The program has enabled EMC to deliver consistent, scalable training to its project managers using a globally recognized framework and best practices to align its field offices and headquarters.
Hewlett Packard takes project management learning to a higher level.
The company developed a comprehensive employee training and education program to distinguish itself as a best practice leader in the project management field. As part of this program, the company became a PMI Registered Education Provider (R.E.P.) so it can issue professional development units (PDUs) for its training courses.
IBM China’s PM Center of Competency Bridges the Skills Gap
IBM China’s continuous and rapidly expanding growth in the number of project management practitioners, projects, customers and locations created both opportunities and challenges. To overcome challenges associated with rapid growth, IBM China established a PM Center of Competency following IBM’s global model for its Project Management Center of Excellence.
Marriott Bedding Program completes global bedding upgrade with certified project managers.
Marriott International, Inc. used a team of PMP®-certified project managers led by a program manager out of Marriott’s Lodging Program Management Office (PMO) to upgrade their bedding across 10 Marriott lodging brands in two years. Utilizing several project management techniques, the team completed the conversion of more than 628,000 beds and finished under budget.
NASA’s Autonomous Rotorcraft Project leads to innovation in aviation.
The National Aeronautics and Space Administration (NASA) used project management competencies during the Autonomous Rotorcraft Project (ARP) to develop an unmanned helicopter that would operate with the decision-making skill of a piloted aircraft. The project was completed on-time and on-budget.
PMI helps New Zealand Transport Agency improve travel speed and throughput by up to 15 percent.
The New Zealand Transport Agency undertook a project to reduce the traffic congestion on Auckland’s motorways. The agency worked with PMI and BECA, a multi-disciplinary consulting practice that provides complete engineering design and project management services. Using a PMI-certified project manager and the latest PMI standards for project management from the PMBOK® Guide — Fourth Edition, the project was completed on time and on budget.
Procter & Gamble upgrades nearly 20-year-old software and work processes
Through successful risk management and the creation of technical and project management office (PMO) teams in various regions, global consumer products company Procter & Gamble upgraded a system that serves the heart of the company’s US$84 billion business. The project, which was a 2012 PMI Project of the Year Award Finalist, impacted a portfolio of 250,000 products ranging from laundry detergent to pharmaceuticals to snacks.
Project management education soars at NASA.
The National Aeronautics and Space Administration (NASA) became an R.E.P. to build and maintain proficiency with the PMBOK® Guide -– the global standard for project management. NASA’s Academy of Program/Project & Engineering Leadership (APPEL) enables NASA employees to obtain their project management training internally rather than going to an outside training organization.
Samsung Engineering Co., Ltd. uses PMBOK® Guide to implement integration methods in construction project.
Samsung Engineering Co., Ltd. used the Knowledge Areas from the PMBOK® Guide to build the PTT Gas Separation Plant #6 (GSP-6) in Rayong, Thailand. The plant, which was valued at US$630 million, powers Thailand’s growing petrochemical, commercial, domestic and transport markets. In particular, the plant recovers ethane, propane, and other components from natural gas.
TLC Family Care Healthplan uses PMBOK® Guide in project to digitize claims process.
TLC Family Care Healthplan in Tennessee, USA, a provider of Medicaid (a health services social protection program) used the PMBOK® Guide as an outline to create its own project management framework to move all claims submissions, filing and documentation to an online form. Completed within the established budget, the project successfully reduced the number of paper claims and saves the organization US$15,120 annually in processing fees.
2005 Canada Games: A case for PMI’s volunteer-driven project management model.
Organizers of the 2005 Canada Games developed a new volunteer-friendly project management model that was based on the principles of the PMBOK® Guide. The new model resulted in the use of volunteer project managers to ensure consistency among the 16 operating divisions and 6,000 volunteers in the planning and execution of the games.
Teaching and Research Case Studies
PMI offers 10 detailed case studies that educators and trainers can use as guidebooks for course work design and content. Versions with teaching notes and background information help teach project management principles and applications. Reader questions are included at the end of each phase to enhance learning.
Compiled and edited by Frank T. Anbari, PhD, the Case Studies in Project Management Series is based on work by students at George Washington University. Visit the Marketplace, where you can purchase:
Individual case studies
An instructor's set – one individual case study with teaching notes and 15 copies of the case study
If you're developing a project management academic program you can find additional curriculum development case studies on PMI Teach.